Community of travellers as your personal shopper
How Airfrov works
Traveller will be reimbursed after you acknowledge delivery and release payment.
Community of travellers as your personal shopper
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.
Last Updated: 22nd Sep 2016
Requestors using AIRFROV are to include the relevant taxes (duty and/or GST) due to Singapore Customs in the "Price you are willing to pay".
GST relief and duty free concessions for bona fide Travellers using AIRFROV to purchase items on behalf of other users are not applicable as they will be bringing the goods into Singapore on behalf of others and the goods are not for their personal use/consumption.
All AIRFROV’s Travellers are reminded to declare their purchases via the Red Channel and pay the relevant taxes applicable at the respective checkpoints upon arrival in Singapore. AIRFROV's Travellers may also use the "Customs@SG" mobile app to make advance declaration and payment for the duty and/or GST. For more details on Singapore customs and regulations, please visit section 10. of this Terms and Conditions.
HM2B Pte. Ltd., Brand Name “AIRFROV”, is incorporated in the Singapore (ROC: 201426225C), (hereafter referred to as “AIRFROV“, “we“, “us“, or “our“) provides an mobile based platform that connects requesters who want to buy or acquire products from overseas and Travellers who are willing to transport the products for the requesters upon deals that are made between them with the presence of their mutual consent (collectively, the “Services”), which Services are accessible at www.airfrov.com and any other mobile app or websites through which AIRFROV makes the Services available (collectively, the “Site”) and as an application for mobile devices (the “Application”). By using the Site and Application, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms“), whether or not you become a registered user of the Services.
“AIRFROV Content” means all Contents that AIRFROV makes available through the Site, Application, or Services, including any Content licensed from a third party, but excluding Member Content.
“Collective Content” means Member Content and AIRFROV Content.
“Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
“Requester” means a Member who post a requests a of an overseas product on the Site, Application or Services, or a Member who contacts a traveller and asks him or her to transport products in exchange of a charge or tips as agreed upon between respective requester and traveller. A requester willingly enters into contracts, carries the burden of ordering products, closes deals on his or her own discretion, and exempts AIRFROV from any liability and excuses AIRFROV for any mistakes, violations of trusts, and counterfeit actions happened between the time of deal beginning till its end made via the Site, Application, and Service.
“Traveller” means a Member who creates a Trip of his or her travel plans and consents that upon making a deal with a requester, he or she is willing to carry a product to transport to the respective requester or the designated collection centre in exchange of a charge of any amount on voluntary basis, as agreed in their mutual deal decisions via the Site, Application and Services. A traveller willingly enters into contracts, carries the burden of transporting the products, closes deals on his or her own discretion, and exempts AIRFROV from any liability, infringements on customs regulations such as declaration of Taxes and bringing in of prohibited items.. The traveller also excuses AIRFROV for any mistakes, violations of trusts, and counterfeit actions happened between the time of deal beginning till its end made via the Site, Application, and Services.
“Deal” means an agreement between a Requester and a Traveller regarding a requested product and a respective traveller charge.
“Trips” means a sharing of a travel information by a Traveller.
“Member” means a person who completes AIRFROV’s account registration (signup or login) process, including, but not limited to Traveller and Requester.
“Member Content” means all Content that a Member posts, uploads, publishes, submits or transmits to be made available through the Site, Application or Services.
“Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), goods and services taxes (GST) and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes. AIRFROV requires every Traveller to understand, be aware of, and careful about tax rules of a country he or she is travelling to and from while carrying products, purposefully to transport to requester contacted via AIRFROV’s Site, Applications, and Services. The Traveller is expected to charge the customs fees, tax fees, and other tax-related costs from Requester during the time of making a deal via Site, Applications, and Services and pay them as they occur.
1.ACKNOWLEDGEMENT AND ACCEPTANCE OF AGREEMENT
The Site, application and Services comprise of an mobile and web platform through which Requesters may chose and post products to buy from overseas. A Traveller with the mutual consent on the final price agreed on the deal to buy and bring back the product from overseas. AIRFROV is not a transportation agency, retailer or distribution of the above mentioned products and has no control over the conduct of the Requesters and Travellers.
Certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.
YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE. YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT.
If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
AIRFROV reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application or provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.
AIRFROV makes available a peer-to-peer platform with related technology for Requesters and Travellers to connect and arrange for Deal between them. AIRFROV is not an owner or seller or retailer or broker or commissioned agent of including, but not limited to, any product and services made and marketed by third party corporations, companies, individual seller or government service provider, nor is it a local or international insurance or shipping service. AIRFROV does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control properties, including, but not limited to, shipping, insurance or transportation or travel services. AIRFROV’s responsibilities are limited to: facilitating the availability of the Site.
PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE THE BOOKING OF DEALS. AIRFROV CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY DEAL. AIRFROV IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND DEALS. ACCORDINGLY, ANY DEALS WILL BE MADE AT THE MEMBER’S OWN RISK.
3. No Endorsement
AIRFROV does not endorse any Members or any commercial authenticity of any business entity. In addition, although these Terms require Members to provide accurate information, we do not attempt to confirm, and do not confirm, any Member’s purported identity. You are responsible for determining the identity and suitability of others who you contact via the Site, Application and Services. We will not be responsible for any damage or harm resulting from your interactions with other Members.
By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from AIRFROV with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any Deal made by you.
4. User Conduct
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Content. In connection with your use of our Site, Application and Services, you may not and you agree that you will not:
AIRFROV will have the right to investigate, ban and remove any Content and prosecute violations of any of the above to the fullest extent of the law. AIRFROV may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that AIRFROV has no obligation to monitor your access to or use of the Site, Application, Services or Collective Content or to review or edit any Member Content, but has the right to do so for the purpose of operating the Site, Application and Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. AIRFROV reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that AIRFROV, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.
5. Member Content
We may, in our sole discretion, permit Members to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application and Services, you hereby grant to AIRFROV a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Site, Application and Services. AIRFROV does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.
You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site, Application and Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application and Services or you have all rights, licenses, consents and releases that are necessary to grant to AIRFROV the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or AIRFROV’s use of the Member Content (or any portion thereof) on, through or by means of the Site, Application and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
6. URL and hyperlinks to 3rd party websites
The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that AIRFROV is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by AIRFROV of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
7. Referral code and credit system
Any members registered with AIRFROV can refer a friend or family member to join with a referral code and will be rewarded with AIRFROV credit that is redeemable to offset the cost upon the next transaction using the Site. Only a maximum of $5 offset is possible per $20 purchase. Hence for a $100 purchase on airfrov, a maximum of $25 AIRFROV credit can be used.
At no scenario can this credit be ever exchange, sold in exchange of cash or other equivalent unit of currency. The members are allowed to publicize the referral code using various medium such as Facebook, Twitter and other social network but is only limited to personal usage and never for commercial usage.
8. Currency Conversion, Refund and Payment
AIRFROV default payment gateway and system will be through Braintree and AIRFROV will not be liable for any loss of conversion in payout due to the rate of currency conversion and any fees charge based on the payment partner, such as PayPal, Braintree, Credit Cards, GIRO Bank Transfer, TT or any other payment method employed.
When a Traveller offers and a Requester accepts by “Deposit”, then the Requester will be prompted to make the deposit to AIRFROV. The Traveller is entitled to free 10 cancellations a month and is liable for any refund charges (S$1.0) incurred due to cancellation at this stage onwards, if there is no payment account tied to the traveller, the available credit from the Traveller’s accrued credit from the referral code will be used for deduction.
The maximum return date by the traveller cannot be more than 90days from the offered date.
If the Traveller has confirmed delivery and if there’s no dispute, AIRFROV will transfer the reimbursement automatically within 7 days even if there’s no acknowledgement from the Requester.
After Requester has acknowledge delivery of the item or product, the Traveller and AIRFROV is not liable for any dispute, damages, or refund for the item and product to the Requester. Traveller and Requester may still settle any disputes privately to come to an settlement. AIRFROV is also not liable to refund any service fee. The guideline for handling refund follows the PayPal Buyer Protection found in this url: https://www.paypal.com/sg/webapps/mpp/ua/useragreement-full#7 as well as the PayPal Seller Protection. For accountability and to prevent any disputes the members should agree on registered mail to track and confirm receipt of product or to deal at the default collection centre.
AIRFROV will assist to the best ability to resolve and mediate any dispute if necessary and has the final say.
9. Warranty, Liability and Disclaimers
IF YOU CHOOSE TO USE THE SITE, APPLICATION, SERVICES AND PARTICIPATE IN THE REFERRAL PROGRAM, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT AIRFROV DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, TRAVELLER AND REQUESTER, BUT MAY CONDUCT SUCH BACKGROUND CHECKS IN ITS SOLE DISCRETION. THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT AND REFERRAL PROGRAM ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, AIRFROV EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
AIRFROV MAKES NO WARRANTY THAT THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY ACCOMMODATIONS, OR THE REFERRAL PROGRAM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. AIRFROV MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SITE, APPLICATION, SERVICES.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM AIRFROV OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY TRAVELER AND REQUESTER.
YOU UNDERSTAND THAT AIRFROV DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATION OR SERVICES.
AIRFROV MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATION OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATION OR SERVICES.
YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, TRAVELLER AND REQUESTER, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY AIRFROV.
AIRFROV DIRECTORS, OFFICERS, EMPLOYEES, AND AFFILIATES FROM AIRFROV, NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, WHETHER INCIDENTAL NATURE, PUNISHMENT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY USE OF THE SITE BY YOU OR FOR ANY OTHER CLAIM THAT ASSOCIATED WITH THE SITE FROM YOUR USAGE, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR INCOMPLETENESS IN ANY CONTENT, OR LOSS OR DAMAGE OF ANY KIND ARISING AS RESULT OF USE OF THE CONTENT OR ANY PRODUCT THAT POSTED, DISTRIBUTED, OR OTHERWISE MADE AVAILABLE THROUGH THE THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES AND CLAIMS HAVE BEEN ADVISED.
AIRFROV WILL COMPLY TO FAIR BUSINESS TO PROTECT THE INFORMATION THAT YOU PROVIDED TO THE SITE, BUT YOU ALSO AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND HEREBY DISCLAIM AIRFROV ANY AND ALL LIABILITY TO YOU FOR DAMAGES OR LIABILITY WHATSOEVER ASSOCIATED TO THE INFORMATION IN ANY FORM AND HOW.
AIRFROV DOES NOT EXPRESS AND MAKES NO WARRANTY THAT AIRFROV WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND AIRFROV DISCLAIM ANY LIABILITY RELATING THERETO. YOU WILL BE SOLELY RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM.
10. Customs Laws and Regulations
All users are to take note of the following Prohibited Items that cannot be brought into Singapore.
The list of prohibited goods includes (but not limited to):
Chewing gum (except oral dental and medicated gum)
Chewing tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)
Cigarette lighters of pistol or revolver shape
Controlled drugs and psychotropic substances
Endangered species of wildlife and their by-products
Obscene articles, publications, video tapes/discs and software
Reproduction of copyright publications, video tapes, video compact discs, laser discs, records or cassettes
Seditious and treasonable materials
10.1 What items/listings are prohibited in Airfrov
In addition to the list of items prohibited by the Singapore Customs, AIRFROV will also remove listings which feature these products:
Common mistakes include bringing in of pork products from Taiwan and other non-approved sources.
For health products, Travellers are NOT ALLOWED to bring any drug, medicines, or medical devices such as contact lenses, condoms except for personal consumption. Visit HSA website for more information on the guidance of bringing in medical products for personal consumption only.
Vitamins and health supplements that are available in Singapore without any prescription and have the same ingredients are generally accepted to be brought in by Travellers. When doubtful, traveller are reminded to declare via the Red Channel on any purchases.